Return PolicyOur "20 day - No Questions Asked" Return Policy for all products listed in our online catalog ensures your complete satisfaction.
Please read the terms and conditions of this policy carefullyHow it works
The 20-Day return- If you decide you don’t like the merchandise ordered from our online catalog, you can return it to us in its original condition within 20 days of the time you received the order per *UPS tracking.
Providing the returned merchandise has not been installed, simply cover the cost of return shipping and return the item to us (with the pre authorized paperwork) complete and un-damaged, we will process a credit for the returned merchandise upon receipt (credits can take up to 5 business days to post to your account).
After 20 Days - In the event you wish to return an item after 20 days from the ship date we reserve the right to apply a re-stocking fee of 20%. We accept returns for partial credit if they are received up to 45 days after the initial ship date.
Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.
How to return merchandise - We want you to get your refund as quickly as possible. Please help us by following these simple steps
- Call us to obtain a Return Authorization. We will send you a Return Authorization Form.
- Carefully repack the return merchandise in the original packaging, including all parts, and the Return Authorization Form
- Ship the item(s) using your preferred carrier
- Items must reach us before twenty days of the original delivery
We help safeguard your purchases beyond our "No Questions Asked" 20-Day Return Policy" with a 5-Year limited product warranty. If the hand forged iron items you order from our online catalog proves defective within 5 years of the date of purchase, Mountain Stream Forge will replace the item at no cost, providing it was properly installed and maintained.
*The 5 year warranty does not apply to candles
*You can find the date UPS delivered the items to you at the UPS web site using the tracking number printed on the UPS shipping label.